A defective flooring product leaves client exposed to multiple claims
The Client: Family owned flooring company
Value of Dispute: £3 million
The Commercial Dispute:
A flooring company had purchased products from a well-known supplier of cementitious materials. The product was defective, which resulted in the customers’ floors failing after a short period. The company was faced with significant claims from many of its clients, and wanted to recover the value of those claims and its other losses from the supplier.
The client did not have the financial resources to be able to pursue such a significant claim against a large multinational company, and the defendant knew this. It attempted to delay the process and force the claimant to incur further costs so it had no option but to drop the claim or settle it quickly. Having spent a year failing to make any headway with the supplier, the flooring company was introduced to Escalate.
How Escalate Resolved – Services Used:
Once engaged, we quickly moved to issue and serve proceedings. The supplier continued to delay, but received a very simple message – the more you delay, the more it will cost you. The claimant, meanwhile, had no financial risk as its costs had been agreed with Escalate upfront.
The case was won after going to court in early 2019, with the claimant’s costs paid for by Escalate and a settlement figure agreed.
“You really took this to them and did not waver. Escalate is a truly game changing product and has enabled us as a mere minnow to swim with sharks and hold them to account.
“You have given us a chance to carve out a future that would have otherwise been very difficult and would have no doubt meant the end of our business. You have no idea what this means for my family and the families of my team. I am eternally grateful. Escalate allowed me to sleep at night again.”
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