Recovering negligence costs from insurer

The Client: Multi-national transport and logistics provider

Value of Dispute: £300,000

The Commercial Dispute: 

An SME in the transport and logistics sector had a two-part negligence claim against both its insurer and broker for a shortfall in cover. This stemmed from an insurance claim it had made when machinery was damaged, and the failure to pay out cover.

The business had failed to make any progress via either insurer or broker in its claim on the policy, and was left exposed to £300,000. Lawyers were engaged and failed to secure any return, resulting in the company incurring further costs in lost abortive legal fees.

How Escalate Resolved – Services Used:

The Escalate team immediately introduced negotiation muscle: within six months, the insurer had been forced to pay 40% of the claim, together with apportioned legal costs. The broker agreed to make up the remaining balance, plus legal fees.




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